Sunwing Airlines
Airline safety isn’t theoretical — Sunwing needed scenario-based training that prepared frontline staff for real judgment calls under pressure
Passive policy presentations replaced with active decision-making practice — giving frontline staff the judgment skills that only come from realistic scenario training.
Compliance training that taught regulations but didn’t build judgment
Sunwing Airlines operates flights across the Americas, with frontline staff responsible for safety and compliance in fast-moving, high-stakes environments. Their existing training relied on policy documents and slide-based presentations that covered regulations but didn’t prepare staff for the judgment calls they’d face in practice.
The gap between knowing a regulation and applying it under pressure is significant. A flight attendant who can recite the policy on unruly passengers still needs to know what to do when someone refuses a seatbelt instruction during turbulence.
Branching scenarios built from real airline operations
Branching decision trees
Each scenario presented a situation — a passenger refusing to stow luggage, a medical event mid-flight, a security concern at the gate — and let learners choose from response options. Each choice led to a realistic consequence.
Built from actual operations
Scenarios were developed with Sunwing’s operations and safety teams, recreating the actual decision points frontline staff face — not hypothetical situations disconnected from the work.
Learning from consequences
Wrong answers weren’t treated as failures but as learning opportunities. The scenario showed the consequence and explained why a different approach would have been more effective — building judgment through feedback.
See the scenario-based training in action
Outcomes
About Sunwing Airlines
Professional Association / Aviation
Sunwing Airlines is one of Canada’s largest leisure airlines, operating flights across the Americas. With a large frontline workforce of flight attendants, gate agents, and ground crew, Sunwing maintains strict safety and compliance standards across all operations.
For more information about Sunwing Airlines, visit their website.
Explore more eLearning projects
Construction Safety Association of Manitoba
Converting classroom safety expertise into scalable eLearning
A construction safety association converted decades of classroom expertise into scenario-based eLearning.
CAMRT
Modernizing decades of certification content
Canada’s medical radiation technologists transformed legacy certification content into modern eLearning.
CWB National Leasing
Modernized compliance training for financial services
A financial services company brought compliance training up to modern standards — engaging, accessible, and audit-ready.
Ready to start your eLearning project?
Tell us what you’re working on. We’ll give you an honest read on whether we can help — and what it would take.