MaidPro
A franchise cleaning company needed to train hundreds of team members across locations with consistent quality — without pulling them from the job for hours
Consistent, interactive training delivered across the franchise network — with minimal downtime and full visibility into completion status.
A distributed workforce with high turnover and inconsistent training
MaidPro operates a franchise network of residential cleaning services with team members spread across hundreds of locations. Training was a persistent challenge: the workforce was distributed, turnover was high, and pulling team members off the job for training directly impacted revenue and scheduling.
The existing approach relied on in-person shadowing and location-specific practices. Quality of training varied dramatically from one franchise to another — some had excellent programs, others had almost none.
Short, interactive modules designed for a hands-on workforce
Mobile-friendly, bite-sized modules
The interactive eLearning modules were designed specifically for MaidPro’s distributed workforce — mobile-friendly, concise, and visually engaging. Training could be completed between jobs or during brief downtime.
Interactive scenario design
Each module focused on a specific skill or procedure using interactive scenarios. Instead of reading about how to handle a situation, learners practiced making decisions and saw the consequences of their choices.
Owner visibility
Built-in progress tracking gives franchise owners visibility into which team members have completed training and where gaps exist.
See the training in action
Outcomes
About MaidPro
Manufacturing – Consumer
MaidPro is a franchise network of residential cleaning services with team members spread across hundreds of locations. The company provides professional house cleaning services through a network of independently owned and operated franchises, requiring consistent training standards to maintain service quality and brand reputation.
For more information about MaidPro, visit their website.
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