California Closets
A franchise operation needed consistent onboarding across locations — ensuring every new team member learned the same standards, the same way
Standardized onboarding deployed across every franchise location — new hires become productive faster and the customer experience is consistent network-wide.
Inconsistent onboarding across a growing franchise network
California Closets operates a franchise model with locations across North America. Each new location means new team members who need to learn the company’s design process, sales methodology, installation standards, and customer service expectations. Flying trainers to each site or bringing new hires to headquarters wasn’t sustainable.
The existing onboarding was inconsistent — some locations had strong local training, while others relied on informal shadowing. This led to uneven customer experiences and operational inefficiencies.
Role-specific eLearning built with top-performing franchise owners
Role-specific learning paths
Designers, salespeople, and installers each had tailored content addressing their specific responsibilities — from initial consultation through final installation.
Real-world scenarios and product knowledge
Interactive modules incorporated real-world scenarios, product knowledge exercises, and brand standards training so every graduate could represent the brand with confidence.
Self-paced delivery
The entire program was designed for self-paced completion, allowing new hires to learn on their own schedule without pulling experienced staff away from their work.
See the onboarding program in action
Outcomes
About California Closets
Manufacturing – Consumer
California Closets is a premium franchise brand specializing in custom storage solutions, with locations across North America. Each franchise provides custom design consultations, manufacturing, and professional installation — requiring consistent training standards across a growing network of designers, salespeople, and installers.
For more information about California Closets, visit their website.
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